FAQ

It Begs the Question…

FREQUENTLY ASKED QUESTIONS

The FYI on the FAQs

You’ve got questions? We’ve got answers. Take a look at what other guests have wondered most about, and feel free to drop us a line if you don’t see the info you’re looking for here.

General

How do I view my reservation?
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What is check in/check out time?
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Do you allow smoking on property? In the rooms?

Mapes Hotel is a Smoke Free Hotel.  No smoking is allowed.

How much do you charge for high speed/wifi internet access?

Access to complimentary wifi is included with your room reservation.  

Do you have high-speed wired and/or wireless internet access available?

The internet access at Mapes Hotel is a complementary wifi service.  To access our free wifi please reference the details left in your room.

Do you have a fitness center? What kind of equipment does it have? What are the hours?
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Do you offer bikes for use during my stay?
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Do you have an in room yoga program?
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Do you offer room service? What are the hours?
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Do you have a business center?
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Do you have a pool?
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Do you have a spa? What are the hours?
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Transportation/Directions

How do I get to the hotel?

From Milwaukee

From Madison

From Green Bay

From Minneapolis

Do you offer free shuttle service from the airport?
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What are your cross streets?
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Do you have onsite parking? How much is parking? Is it included in my room rate?
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Reservations

How do I view my reservation?
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Will your rooms allow rollaways/cribs/playards? Is there a charge?
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I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?
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What is your cancellation/deposit policy?
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What is the minimum age requirement to check into the room?
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Is my ID/passport required at check in?
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Do you have connecting rooms?

All of the Mapes Hotel rooms are private rooms.  None of them are connecting. 

Do you have accessible rooms?
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Do you have an early departure fee?
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Restaurant

What are the hours of the restaurant/bar/lounge?
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Do you have onsite parking? How much is parking?

Yes, we have onsite outdoor parking on the west side of our hotel.  You can find our parking lot here.

Accounting

I have questions about my bill. Who do I call?
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What forms of payment are accepted to pay for my room?
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Pets

Are pets allowed? Are there restrictions for weight, height or types?
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Do you have pet free rooms for those with allergies?
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Do you have pet sitting or dog walking services?
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How far do you have to walk to take your pet out?
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Concierge

I want flowers, chocolates, champagne, gifts sent to the room. How do I do this?
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Meetings

How do I book a meeting?
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How can I create a unique atmosphere during my meeting?
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Do you offer special group rates?
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Need more information about booking a meeting at a Mapes Hotel?
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How can I book a wedding at a Mapes Hotel?
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