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FAQ

It Begs the Question...

FREQUENTLY ASKED QUESTIONS

The FYI on the FAQs

You’ve got questions? We’ve got answers. Take a look at what other guests have wondered most about, and feel free to drop us a line if you don’t see the info you’re looking for here.

General

A confirmation email will be sent directly to you upon completion of reservation.

Check in is after 3:00PM and Check out is before 11:00AM.

All of our Suites come with a fully stocked Kitchen that includes:

Microwave
Stove
Dishwasher w/detergent, as well as dish soap w/dish towels and cloth
Refrigerator (Full size)
Keurig
Toaster
Ice bucket
Kettle w/small and large frying pans
Pizza pan
Plates, bowls, cups, silverware and glasses for 4
Wine glasses and corkscrew
Standard kitchen utensils (cutting board, knives, large spoons, ladles, tongs, whisk, can opener)
Measuring cups/spoons with mixing bowls
Colander

Yes, all of our suites have a clothes iron and ironing board.  The facility also has a free guest laundry washer and dryer to use if you need to.

Yes, each suite bathroom includes a hair dryer for our guests to use. 

The Mapes Hotel does not have baby cribs or pack and plays so please plan accordingly.  We also do not offer roll-away beds either.  Some of our suites include a sleeper sofa.

Mapes Hotel is a Smoke Free Hotel.  No smoking is allowed.

Access to complimentary wifi is included with your room reservation.  

The internet access at Mapes Hotel is a complementary wifi service.  To access our free wifi please reference the details left in your room.

We currently do not offer room service.

We have an outdoor PATIO for you to enjoy!  For the respect of all, the patio closes at 11:00pm.

Transportation/Directions

Parking is included in your room rate and is available for all guests of Mapes Hotel.  Parking directions can be found here.

Reservations

Guests can cancel their reservation through a link in their confirmation email or by emailing  reservation@mapeshotel.com. Please note a 72-hour advance notice is required for a full refund. Allow 12-14 business days to process.

We require a 72-hour advance notice for a full refund. Allow 12-14 business days to process.

Minimum of 21 years old to make the reservation at Mapes Hotel.

All of the Mapes Hotel rooms are private rooms.  None of them are connecting. 

Yes, however access to the third floor rooms is only accessible by stairs.  The hotel does not have an elevator.

Yes, guests may extend their overnight stay based upon availability. This can be done on our website at www.mapeshotel.com.

Yes, please note a 72-hour advance notice is required for a refund of the cancelled night(s) stay.

Whoever made the group reservation for (i.e. Anderson Wedding) would have that access code and would be able to provide that for you. Once you get that code you can book your reservation on the website and put in that code in the “access code” window.

Hotel Guests

There is a text sent the day of your reservation with instructions.  If you are a current guest, and haven’t received the text, call 1-844-940-0940.

Mapes Hotel offers our guests a contactless, convenient check-in process. We do not have a formal lobby with a hotel clerk. Complete details are sent via email upon booking your reservation.

Of course, contact 844-940-0940

In the guest laundry room, there is a cabinet filled with extra supplies

Instructions are found printed in your room.

Guests may use the silver garbage bins located throughout the hotel.

If urgent, call 911. Otherwise, call 844-940-0940

Restaurant

The Fox and Crow restaurant is now open!  Visit our website for more information – https://www.facbistro.com/

Yes, we have onsite outdoor parking on the west side of our hotel.  You can find our parking lot here.

Accounting

You are welcome to call our account services at 1-844-940-0940.

Currently we only accept credit cards for online reservations.

Pets

Pets are not allowed at Mapes Hotel.  If you have a service dog, please contact us and provide the appropriate canine certification. You can email that information to reservation@mapeshotel.com

Meetings

Complete the Meeting Room reservation form here.