FAQ
It Begs the Question...
FREQUENTLY ASKED QUESTIONS
The FYI on the FAQs
You’ve got questions? We’ve got answers. Take a look at what other guests have wondered most about, and feel free to drop us a line if you don’t see the info you’re looking for here.
General
A confirmation email will be sent directly to you upon completion of reservation.
Check in is after 3:00PM and Check out is before 11:00AM.
All of our Suites come with a fully stocked Kitchen that includes:
Microwave
Stove
Dishwasher w/detergent, as well as dish soap w/dish towels and cloth
Refrigerator (Full size)
Keurig
Toaster
Ice bucket
Kettle w/small and large frying pans
Pizza pan
Plates, bowls, cups, silverware and glasses for 4
Wine glasses and corkscrew
Standard kitchen utensils (cutting board, knives, large spoons, ladles, tongs, whisk, can opener)
Measuring cups/spoons with mixing bowls
Colander
Yes, all of our suites have a clothes iron and ironing board. The facility also has a free guest laundry washer and dryer to use if you need to.
Yes, each suite bathroom includes a hair dryer for our guests to use.
The Mapes Hotel does not have baby cribs or pack and plays so please plan accordingly. We also do not offer roll-away beds either. Some of our suites include a sleeper sofa.
Mapes Hotel is a Smoke Free Hotel. No smoking is allowed.
Access to complimentary wifi is included with your room reservation.
The internet access at Mapes Hotel is a complementary wifi service. To access our free wifi please reference the details left in your room.
We currently do not offer room service.
We have an outdoor PATIO for you to enjoy! For the respect of all, the patio closes at 11:00pm.
Transportation/Directions
An email is sent prior to your arrival that provides instructions on gaining hotel access. If you are a current guest and have not received an email regarding your stay, check your junk or spam email folder and if no email is found, call 1-844-940-0940.
From Milwaukee
From Madison
From Green Bay
From Minneapolis
Parking is included in your room rate and is available for all guests of Mapes Hotel. Parking directions can be found here.
Reservations
Guests can cancel their reservation through a link in their confirmation email or by emailing reservation@mapeshotel.com. Please note a 48 hour advance notice is required for a full refund. Allow 12-14 business days to process.
“Same Day” reservations are allowed, however you must call us at (844) 940-0940 to make your reserations. Online reservations for same day reservations are currently not available.
We require a 48 hour advance notice for a full refund. Allow 12-14 business days to process.
Minimum of 21 years old to make the reservation at Mapes Hotel.
All of the Mapes Hotel rooms are private rooms. None of them are connecting.
Yes, however access to the third floor rooms is only accessible by stairs. The hotel does not have an elevator.
Yes, guests may extend their overnight stay based upon availability. This can be done by emailing us at reservations@mapeshotel.com or by calling us directly at (844) 940-0940.
Yes, please note a 48 hour advance notice is required for a refund of the cancelled night(s) stay.
Whoever made the group reservation for (i.e. Anderson Wedding) would have that access code and would be able to provide that for you. Once you get that code you can book your reservation on the website and put in that code in the “access code” window.
Hotel Guests
An email is sent prior to your arrival that provides instructions on gaining hotel access. If you are a current guest and have not received an email regarding your stay, check your junk or spam email folder and if no email is found, call 1-844-940-0940.
Mapes Hotel offers a convenient, contactless check-in process. There’s no lobby or formal check-in. You will be sent an email prior to your stay with complete access information.
Of course, contact 844-940-0940
In the guest laundry room, located on the 2nd floor, there is a cabinet filled with extra supplies provided for your stay.
Instructions are found printed in your room.
Guests may use the silver garbage bins located throughout the hotel.
Call 844-940-0940
If urgent, call 911. Otherwise, call 844-940-0940
Accounting
You are welcome to call our account services Monday-Friday from 9:00 AM – 4:00 PM CST at 1-844-940-0940 or email reservations@mapeshotel.com
Currently we only accept credit cards for online reservations.
Pets
Pets are not allowed at Mapes Hotel. If you have a service dog, please contact us and provide the appropriate canine certification. You can email that information to reservation@mapeshotel.com
Meetings
Complete the Meeting Room reservation form here.